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Privacy Policy 2025

1. Introduction

At Ray Griffiths Fine Jewelry, we believe in the timeless beauty of trust and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, raygriffiths.com, or interact with our services. By using our services, you agree to the terms of this Privacy Policy.

We are committed to safeguarding your privacy and ensuring the security of your personal information. If you have any questions about this policy, please contact us at studio@raygriffiths.com.


2. Information We Collect

Personal Information

To provide you with the exceptional service and craftsmanship you expect from Ray Griffiths Fine Jewelry, we collect the following categories of personal information:

  • Identity Information: Name, username, postal address

  • Contact Information: Email address, phone number

  • Financial Information: Payment card details (processed securely through our payment processors)

  • Technical Information: IP address, browser type, device information

  • Usage Information: Browsing history on our site, purchase history

  • Communication Information: Customer service correspondence, feedback

Automatically Collected Information

When you explore our collection online, we automatically collect certain information to enhance your experience, including:

  • Browser type and version

  • Operating system

  • Device information

  • IP address

  • Pages visited and time spent

  • Referral sources

  • Click patterns

Data from Third-Party Platforms

If you interact with our ads or content on Meta (Facebook/Instagram) or Pinterest, we may receive information such as your name, email address, and browsing behavior, depending on your privacy settings on those platforms.


3. How We Use Your Information

At Ray Griffiths Fine Jewelry, we process your personal information with care and precision, just like our jewelry. Here’s how we use your data:

Purpose Legal Basis Description
Order Processing Contract Performance To process and fulfill your orders with the attention to detail you deserve
Account Management Contract Performance To manage your account and provide personalized customer service
Marketing Consent To share updates about our latest collections and exclusive offers (with your permission)
Website Improvement Legitimate Interest To analyze and enhance your browsing experience
Security Legal Obligation To protect your information and ensure a secure shopping experience
Advertising Legitimate Interest To deliver personalized ads and measure the success of our campaigns

We may also use anonymized or aggregated data to refine our services and better understand your preferences.


4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Account information: Retained while your account is active

  • Order information: 7 years for tax and legal purposes

  • Marketing preferences: Until you opt-out

  • Website logs: 90 days

After the retention period, we may anonymize your data to continue improving our services.


5. Your Privacy Rights

At Ray Griffiths Fine Jewelry, we respect your rights and empower you to control your personal information. You have the following rights:

For All Users

  • Right to access your personal information

  • Right to correct inaccurate information

  • Right to request deletion of your information

  • Right to opt-out of marketing communications

  • Right to withdraw consent

Additional Rights for EU/UK Residents (GDPR)

  • Right to data portability

  • Right to restrict processing

  • Right to object to processing

  • Right to lodge a complaint with a supervisory authority

Additional Rights for California Residents (CCPA)

  • Right to know what personal information is collected

  • Right to know whether personal information is sold or disclosed

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination for exercising CCPA rights

To exercise your rights, contact us at studio@raygriffiths.com  or call 212 689 7209. We will respond to your request within 30 days, as required by law.


6. Children's Privacy

Our services are designed for those who appreciate the artistry of fine jewelry, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.


7. Security Measures

At Ray Griffiths Fine Jewelry, we treat your data with the same level of care and protection as our most precious gemstones. We implement robust security measures, including:

  • SSL/TLS encryption for data transmission

  • Secure data storage with encryption at rest

  • Access controls and authentication requirements

  • Regular security assessments and updates

  • Employee training on data protection

  • Incident response procedures

While we take every precaution to secure your data, you are responsible for keeping your account credentials secure.


8. International Data Transfers

As a global brand, Ray Griffiths Fine Jewelry may transfer your personal information to countries outside your residence. When we do, we ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses

  • UK International Data Transfer Agreements

  • Privacy Shield certification (where applicable)

  • Binding Corporate Rules (where applicable)

For example, Shopify stores and processes data in multiple countries, including the United States and Canada. Meta and Pinterest may also transfer your data to servers located outside your country of residence.


9. Marketing Communications

With your consent, we may send you updates about our latest collections, exclusive events, and special offers. You can opt-out at any time by:

  • Clicking the "unsubscribe" link in our emails

  • Updating your preferences in your account settings

  • Contacting us at [contact information]

Opt-out requests will be processed within 10 business days.


10. Cookies and Tracking Technologies

To enhance your experience, we use cookies and similar technologies. Our cookies fall into these categories:

  • Essential: Required for basic website functionality

  • Analytical: Help us understand website usage

  • Functional: Remember your preferences

  • Advertising: Help deliver relevant advertisements

We also use tracking pixels from Meta and Pinterest to measure ad performance and retarget users. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.


11. Third-Party Services

We work with trusted partners to bring you the best possible experience:

  • Shopify: Our website is hosted by Shopify, which processes payments, manages orders, and provides analytics tools. Shopify’s use of your personal information is governed by their Privacy Policy.

  • Meta (Facebook/Instagram): We use Meta’s advertising and analytics tools to deliver targeted ads and measure campaign performance. Meta’s use of your personal information is governed by their Privacy Policy.

  • Pinterest: We use Pinterest’s advertising tools to promote our products and analyze user engagement. Pinterest’s use of your personal information is governed by their Privacy Policy.

We are not responsible for the privacy practices of third-party services, but we carefully select partners who share our commitment to excellence.


12. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.


13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

  • Email notification (for account holders)

  • Website notice

  • Account dashboard alert

The "Last Updated" date at the top of this policy indicates when it was last revised.


14. Contact Us

For privacy-related questions or to exercise your rights, please contact us: